FAQS:
What Are FAQs?
FAQs (Frequently Asked Questions) are a list of common questions customers often ask, along with simple, helpful answers. They make it easier for visitors to quickly understand important information about your products, services, policies, and how your store works.
1. What types of digital products do you offer?
We offer PLR content, templates, planners, eBooks, social media packs, branding kits, and more—instantly downloadable and ready to use.
2. How do I access my digital products after purchase?
Once your payment is confirmed, you’ll receive an email with a download link. You can access your files immediately.
3. Do you offer refunds on digital products?
Due to the nature of digital downloads, all sales are final. If you experience an issue accessing your files, contact us and we’ll be happy to help.
4. Can I use your products for commercial purposes?
Yes! Most products come with commercial use rights. Please review the license included with your purchase.
5. What are PLR (Private Label Rights) products?
PLR products allow you to edit, rebrand, and resell the content as your own. Licensing terms may vary per product.
6. Can I edit or customize the digital products?
Absolutely. Most files come in editable formats such as Canva, PDF, DOCX, or PNG so you can personalize them.
7. What software do I need to use the templates?
Depending on the product, you may need Canva, Adobe Acrobat, Google Docs, Microsoft Word, or graphic design software. Requirements are listed on each product page.
8. Do you offer customer support if I have trouble with my download?
Yes! If your file doesn’t open or you need help accessing materials, simply reach out to our support team.
9. Can I resell the digital products I purchase?
Only if the product includes PLR or resell rights. Standard commercial use does not permit resale as-is.
10. Do your products come with step-by-step instructions?
Many templates include instructions or guides. If anything is unclear, we’re here to help.
11. Are the products instantly delivered?
Yes, all digital products are delivered immediately after purchase—no waiting.
12. Can I use the products for client projects?
Yes! Most items allow use for client work. Check the included license for details.
13. Will I receive physical items in the mail?
No. All products are 100% digital and available through instant download.
14. Can I share my purchased files with others?
No. Sharing, gifting, or distributing the files is prohibited unless you have PLR or resell rights.
15. What if I lose my files?
If you lose access, contact support with your order details and we’ll assist in restoring your download when possible.
16. Do you update your digital products?
Some products may be updated occasionally. In many cases, customers receive access to updated versions at no additional cost.
17. Can I request a custom digital product?
Yes! If you need something tailored to your brand, we offer customization services.
18. Are your templates beginner-friendly?
Yes. They’re designed for both beginners and professionals, with simple editing tools and instructions.
19. How many times can I download my purchase?
You can download your files as many times as needed, as long as your link remains active.
20. How can I contact customer support?
You can reach us via our contact page or support email. We typically respond within 24–48 hours.